Lufthansa Reviews

Worst Flight ever. They booked me transit flight from London to Delhi transit in Frankfurt, but didn't allow me to board the flight.
Asking for visa and even if I will apply for visa it will take 3,4 months. However they allowed me to book the flight one day before and that is without mentioning that visa requirement anywhere.
Fraud airline.

You can't get the agent by phone, even waiting 60 minutes Never again

Firs time I am gonna fly and since I got in the airplane I am very disappointed we came to Heathrow airport around 1am since that time waited now finally 5minutes ago we are in the airplane and soon as we got in air Craft unprofessional childish we had cabin bags there are no space they look at you and steer not help and laugh 40-50 yes old woman’s so childish we had a argument in the airplane telling me they going to call the police another passenger helped me to put my bags try to find space for my bags when I ask why you guys looking and laughing they said the wasn’t laughing at us I don’t know what I am doing in this airplane. With this type of people no manner unprofessional staff make us wait in the airport queue up since 1am 6.50 plight we got on the airplane 7am perfect job they done we coldest even use the toilet or buy water we was running to not to be late. I don’t recommend to anyone this airplane fist and last time I am using them.

Lufthansa swiss airline.
In cohorts with Opodo and Edreams. Book, they cancel one flight. impossible to communicate with. So had to cancel. Can't get refund
One of hundreds.
qcy4yh
9073695127

Horrible customer service. You can not check in online if you requested an assistance, then they make you to sit away from your family.

I bought a ticket to Thailand
I bought a ticket to Thailand , i modified my return ticket for 1000 euros .
When i arrived airport with my pcr tests , for me and my wife , they asked also for my 2 years old , because of a Hong Kong stop !
So i could not leave , after running here and there , i could leave with a 20000 bahts penalty !
They told me to ask for refund when i am back to France .
So i did , but never got any refund or apologies for this nightmare return trip .
Lufthansa : NEVER AGAIN after 7 years

WORST EXPERIENCE
Do not waste your time. There would be no support. Even when you call them, they will hang out the phone without answering you while you are waiting for a response. I called them more than four times to change the return flight. However, on each call, after providing the information, they put me on hold for around 30 mins, and they hang out without any response. JUST IGNORE THIS STUPID AIRLINE.

1 star do not reflect the 0 zero they deserve.

DO NOT FLY LUFTHANSA !!

Like many, I also experienced the NO CUSTOMER SUPPORT. My luggage is lost since a month (june 18th), I called every 2 days , filled-in forms, emails to customer.relations=lufthansa.com (4 weeks on, 1 resport, 2 service tickets filled, not a single reply)-
Phone calls give you only false expectations, as we were told it was finally found but waiting for flight, then for crew approval to load it... All BS with no way to get a realistic update.

Rude personnel, one even hanged-up on us -we taped our conversations.

Albeit we appreciate it could be difficult to resume operations in Europe, the intention of not providing the customer with real updates, real means of communication, and tracking issues should be sanctioned by EU regulations. I'm looking at ways to take legal action.

We flew in from Frankfurt to Lagos 2 days ago and the rudeness/aggressiveness of the Indian-looking man (I make this distinction because I didn’t get to see his name and I want Lufthansa to be clear about whom it is I am referring) at the B25 counter was one that should not be of the standard of any world class airline. I watched him shout one male customer (who he later found out was flying business class) down for calmly asking a simple question about the need for a certain health documentation, He could have calmly explained that since this flight goes to 2 different countries, this requirement wasn’t for the customer in question, instead he shouted “get back and mind your business” and other rude things, motioning aggressively with his hands the whole time. I also watched him approach a lady, who was using a walking stick, super aggressively, accusing her of undoing the movable barrier (not offering to help her) when clearly it was malfunctioning. Picture this: a big burly man bounding towards a lady with intense aggression, not an image that you want to ever witness from an airline. As a woman myself, that was quite traumatizing to see and more importantly, none of his colleagues called him to order. It is not because this is a flight bound for Lagos that your staff should take extreme liberties, letting all their prejudices show and making full fare paying customers feel uncomfortable or threatened, do something about this Lufthansa because at the end of the day you are offering a service and you need the customers not the other way around because there are so many other options out there. Given these circumstances, I will not be flying Lufthansa anymore because I do not intend to spend my money where prejudice/maltreatment of any kind is either encouraged or rewarded because if it weren’t, your staff wouldn’t act that way.

Absolutely worthless experience!
Lost three of our bags and it's now been 10 days.
Impossible to get in contact with them and the information they are sending via email/sms has no connection to reality!

On flight LH716 from Frankfurt to Tokyo-Haneda on July 14th, I was offered no second meal. As a result, I had to go about 8 hours without any food (Lufthansa offers only two "meals" - even during 12+-hour flights, so if you miss out on one, that's it)

With other airlines it is common to be woken up when meals are served or the food is put on the table anyway. Why is this not possible with Lufthansa? I paid for it after all.

To top it all off, shortly before landing, sandwiches were offered - but not to me. The reply of the passenger in the aisle seat that he didn't need one was probably decisive for the cabin attendant to not ask the rest of the passengers in that row.

One thing is clear to me: Lufthansa never again!

As I'm writing this review my daughter is stuck in Munich airport after missing her connecting flight home to Australia.the staff are off no help,customer service which I got through too were no help.im thousands of miles away in a panic worrying about my daughter who now is panicking in a strange country this is happening right now

Just extremely unpleasant, rude and unhelpful. From the get-go seemed annoyed that I was checking in for the flight at all. Got ruder when I asked for clarification about some of the health documents that they requested (no information had been provided by the airline, even during multiple online check-in attempts). Also the automatic check in doesn't work.

Probably should be just one star, but I have some misplaced affection for them! We flew Seoul to Manchester via Frankfurt on 2 July. A longer than usual 13 hour flight from Seoul to Frankfurt due to flying south of Ukraine to avoid the war, the food was fairly poor and a gap of almost 10 hours between 'dinner' and 'breakfast' left me pretty hungry. They need extra food to cover the extra 2 hours on board!

Arrived in Frankfurt and transferred to the other terminal for the onward flight, annoyingly having to pass through security on the way. Obviously Frankfurt doesn't trust South Korean security screening! Got a text about a gate change, but with a couple of hours to go the flight, LH948, still wasn't on the departures board and the boarding gate screens were blank and there were no staff. That was the case right up to the departure time. Nearby lufthansa staff said we'd need to go through passports and security to get to customer services. When we did, the queue was huge and customer services just closed it's doors. Hundreds, if not thousands, of stranded passengers just bedding down anywhere. We had been told lufthansa would pay for a 3 star hotel, but already 11pm on a Saturday night and with a massive music concert on, the nearest hotels were 20 or 30 miles away.
On Sunday morning after a long wait we were put on standby for the 9.45am and then the 4.40pm flight, with no luck. We were offered confirmed flights on the 10.15pm flight on Monday and they put us in a taxi to a basic 3 star hotel in the middle of nowhere. On Monday morning we discovered the 10.45pm Sunday flight had been cancelled so queued almost 4 hours to request a hotel voucher for Monday in case our flight was cancelled again. We couldn't face another night on the airport floor. We were refused, but offered seats on the 4.40pm flight leaving in 50 minutes. We ran through the airport, pushing to the front at security and passport control and got to the gate in time.
Accessing customer service was impossible, lufthansa abandoned thousands of passengers with no food or accommodation, day after day. They make it very hard to work out how to apply for compensation- they hide it under layers of 'feedback' and chatbot options. You are left to your own devices to work out what information they need to consider a claim, I guess so that can turn people down for not supplying the right details. We have put in an online claim for compensation for the cancelled 10.15pm flight on 2 July, but online it shows as having departed and arrived - they must have flown it empty to get the plane to Manchester for Sunday. Let's see if they lie and say the flight wasn't cancelled, but in that case why put us in a hotel and give us another flight on Monday?
They are still the cheapest airline offering flights from Europe to Korea, maybe price is all they can compete on.
At all costs avoid Frankfurt Airport. Maybe consider Munich to transfer. Will only consider flying lufthansa again if they pay out compensation.
We suffered trauma and anxiety for several days, the night at Frankfurt was the worst of my life, coming after a 13 hour flight from Seoul.
When we spoke to staff they tried to help and to be considerate and polite, but they were failed by lufthansa senior management, who need better disaster planning and the ability to roster extra staff and longer hours to deal with unexpected events. Staff on the ground need authority to spend thousands of pounds on providing free food and drinks.
Yes, it should be a one star rating! Haha.

I give 0 stars It is poor service, no response to Mail and phone number.
Do not recommend.
Riyad.